Loyalty Programme Executive (Sales)

Gencode Sdn Bhd is seeking a dynamic Loyalty Programme Executive (Sales) to join our team in Bali. This role offers a unique opportunity to drive customer engagement and retention through innovative loyalty strategies. Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you'll be at the heart of our sales team, crafting and implementing loyalty programs that resonate with our diverse customer base.

As a Loyalty Programme Executive, you'll work closely with our sales team to develop and execute loyalty initiatives that enhance customer satisfaction and drive repeat business. You'll leverage data analytics and customer insights to create tailored loyalty programs using tools like Salesforce and SAP. This role is perfect for a professional with a background in marketing, sales, or customer relationship management, looking to make a tangible impact in a dynamic and growing market.

📋 Tanggung Jawab Pekerjaan

• Develop and implement loyalty programs that align with our sales strategies and customer engagement goals.
• Analyze customer data to identify trends and opportunities for loyalty program enhancements.
• Collaborate with the sales team to ensure seamless integration of loyalty initiatives into our customer interactions.
• Monitor and report on the performance of loyalty programs, providing insights and recommendations for continuous improvement.
• Stay updated with industry trends and best practices in customer loyalty and engagement.
• Leverage Salesforce and SAP to manage and optimize loyalty program data and operations.
• Conduct market research to identify new and innovative loyalty program ideas.
• Train and mentor team members on the importance and execution of loyalty programs.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, or a related field.
• 3-5 years of experience in marketing, sales, or customer relationship management, with a focus on loyalty programs.
• Proven track record in developing and implementing successful loyalty programs.
• Strong analytical and data interpretation skills, with experience using Salesforce and SAP.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.
• Proficiency in English, both written and spoken.
• Understanding of the tourism and hospitality industry, with a keen awareness of customer needs and preferences.
• Certification in customer loyalty or related field is a plus.

🛠️ Keahlian

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