Customer Service Representative (Voice) - Consumer Business Sector

Join Metropolitan Bank and Trust Company (Metrobank) and be part of a legacy of excellence in the banking industry. As a Customer Service Representative (Voice) in our Consumer Business Sector, you will play a pivotal role in delivering exceptional service to our valued customers. Located in the vibrant city of Denpasar, Bali, you'll be at the heart of our operations, ensuring that every customer interaction is smooth, professional, and memorable.

In this role, you will handle inbound and outbound calls, resolving customer inquiries and complaints with speed and efficiency. You'll be using our advanced CRM system, Metrobank Connect, to manage customer data and track interactions. This is not just a job; it's an opportunity to grow your career in a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer calls, providing accurate and timely information.
• Resolve customer inquiries and complaints, ensuring customer satisfaction.
• Update customer records in Metrobank Connect, our advanced CRM system.
• Follow up on customer issues to ensure resolution and maintain a high level of customer satisfaction.
• Adhere to Metrobank's service standards and quality guidelines.
• Participate in team meetings and training sessions to improve service delivery.
• Stay updated with the latest banking products and services to provide informed advice to customers.
• Promote cross-selling and up-selling opportunities to enhance customer loyalty.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the banking or financial services industry.
• Excellent communication skills, both verbal and written.
• Proficiency in using CRM systems, particularly Metrobank Connect.
• Strong problem-solving and conflict resolution skills.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with banking products and services is a plus.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Fluency in Indonesian and English is a must.

🛠️ Keahlian

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