Collection Coordinator (CC) - Batam

Join KB Finansia Multi Finance as a Collection Coordinator (CC) in Batam and play a pivotal role in managing and optimizing our collections process. This is an exciting opportunity for professionals passionate about financial services and customer relations to contribute to our mission of providing accessible and reliable financial solutions.

As a Collection Coordinator, you will be at the forefront of our collections efforts, working closely with our debtors to ensure timely and effective recovery of overdue payments. You will utilize tools like Microsoft Excel and our proprietary CRM system to track and manage collections, and you will leverage your strong communication skills to negotiate settlements and resolve disputes.

In this role, you will have the chance to grow your career in a dynamic and fast-paced environment. With opportunities for professional development and advancement, you will be supported by a team of experienced colleagues and a management that values your contributions.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize the collections process, focusing on timely recovery of overdue payments.
• Utilize Microsoft Excel and our proprietary CRM system to track and manage collections.
• Develop and implement effective collection strategies to improve recovery rates.
• Conduct regular follow-ups with debtors to negotiate settlements and resolve disputes.
• Monitor collections performance and provide regular reports to management.
• Collaborate with internal teams to ensure seamless coordination and communication.
• Stay updated with industry trends and best practices in collections management.
• Provide exceptional customer service to debtors, fostering positive relationships and trust.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Finance, Business Administration, or a related field.
• Minimum of 2 years of experience in collections or a related field.
• Strong understanding of financial services and collections processes.
• Excellent communication and negotiation skills.
• Proficiency in using Microsoft Excel and other relevant software.
• Ability to work well under pressure and meet tight deadlines.
• Strong problem-solving and analytical skills.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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